Refund policy

Website: https://www.kordel.pics/

At Kordel.pics, we believe fashion is a reflection of individuality, confidence, and everyday expression. Our women’s apparel collection is designed to bring customers comfortable styles, versatile wardrobe options, and fashion choices suitable for different moments of daily life.

We understand that purchasing clothing online requires careful consideration regarding fit, style, fabric, and personal preference. This Return and Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds from Kordel.pics.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return, all of the following conditions must be satisfied:

  • The item must be unused, unworn, and remain in its original condition.
  • Clothing must not have been washed, altered, repaired, stained, or damaged.
  • Original tags, labels, packaging materials, and included accessories must remain attached or included.
  • Customers must provide valid proof of purchase, including an order number or purchase confirmation.

Customers are encouraged to carefully review product descriptions, size information, and style details before wearing or washing any apparel item.

2. Apparel Quality and Product Characteristics

Kordel.pics carefully prepares each garment before shipment. Customers acknowledge that clothing products may naturally include minor variations, such as:

  • Slight differences in color due to lighting conditions or screen settings;
  • Small variations in fabric texture;
  • Minor differences in stitching or finishing details;
  • Natural characteristics of textile materials.

These variations are considered normal aspects of apparel production and are not considered defects.

3. Items Not Eligible for Return

Returns may not be accepted for:

  • Products returned after the 30-day return period;
  • Clothing that has been worn, washed, altered, or damaged;
  • Items with removed tags or labels;
  • Products with stains, odors, makeup marks, or signs of personal use;
  • Items returned without prior approval;
  • Final-sale items where return restrictions are clearly stated.

4. Return Request Process

To request a return, customers should contact our customer service team:

Email: [email protected]

Please provide:

  • Full customer name;
  • Order number;
  • Product name;
  • Reason for return;
  • Photos or additional information if the item has a quality issue.

Our customer support team will review your request and provide return instructions after approval.

Customers should not send items back before receiving authorization. Unauthorized returns may experience delays or may not qualify for refund processing.

5. Return Shipping Responsibility

Customers are responsible for return shipping costs unless:

  • The incorrect product was shipped;
  • The product arrived damaged;
  • A confirmed manufacturing defect exists.

If Kordel.pics determines that the issue resulted from our error, we will review the circumstances and provide an appropriate solution.

6. Refund Processing

After receiving returned merchandise, Kordel.pics will inspect the product condition.

If approved:

  • Refunds will be issued to the original payment method.
  • Refund processing will begin within a reasonable business timeframe.
  • The final posting time depends on the customer’s financial institution or payment provider.

Shipping charges are generally non-refundable unless the return resulted from an error caused by Kordel.pics.

7. Damaged, Defective, or Incorrect Orders

Customers should inspect their packages immediately after delivery.

If your order contains:

  • Damaged clothing;
  • Incorrect products;
  • Missing items;
  • Manufacturing defects;

please contact us within 7 days after delivery.

Please include:

  • Order information;
  • Description of the issue;
  • Clear photographs of the item and packaging.

We will carefully evaluate the situation and provide a suitable resolution.

8. Exchanges

Customers may request exchanges by contacting our customer support team.

Exchange approval depends on:

  • Product availability;
  • Condition of returned merchandise;
  • Reason for exchange.

Customers should receive approval before sending items back.

9. Kentucky Legal Compliance

This Return and Refund Policy is governed by applicable laws of the Commonwealth of Kentucky. Kordel.pics is committed to providing clear and fair customer service procedures consistent with applicable consumer protection standards.